Here are several options to request assistance:
o Start > Windows Remote Assistance > Help someone who has invited you > Advanced connection option for help desk > COMPUTERNAME or IP
o \\riverview\netlogon\NetworkTest\
o file://riverview/netlogon/NetworkTest/index.html
o \\riverviewthinapps\NetworkTest
o file://riverview/netlogon/NetworkTest/index.html
Click the shortcut labed: Help Desk Request Remote Assistance
Follow on-screen procedures and what the Agent tells you.