Riverview Health switches to OneView on the morning of May 7. About 250 consultants from Mercy and Epic will be on site for two weeks to assist with this transition. The old pharmacy on 5 South will act as the command center. During our first two weeks, if you have an issue with OneView, please seek assistance in this order:
At the Elbow (yellow vest)
More than 100 OneView experts will be stationed throughout the hospital and offsite practices. They will be wearing bight yellow vests. Some are Riverview employees trained as super users. The rest are Mercy or Epic representatives. They should be your first source of assistance. They will escalate to the command center if they are unable to assist.
If you are unable to find an at-the-elbow representative wearing a bright yellow vest, you may reach the command center at x5HELP (x54357) option 2. Within option 2, select option 1 if you are unable to logon to OneView/Epic or option 2 if you have logged on and require support using Epic.