You must first enroll in multi-factor authentication before you may connect remotely. MFA may prompt you by a phone call or by a mobile application.
MFA via Mobile App (recommended)
If you chose this option, MFA can notify up to three mobile devices.
- First install Microsoft Authenticator on your mobile device via your App Store
- from the Apple Store
- from the Google Play Store
- On your computer, open Internet Explorer or Safari
- Visit https://mfarvh.mercytechnology.net/portal/
- Enter your credentials (SAM username and password)
- For Method, select Mobile App
- Select Generate Activation Code
- On your mobile, open Microsoft Authenticator (permit camera use)
- Use Microsoft Authenticator to scan the MFA barcode (QR code)
MFA via Phone Call (easy)
If you chose this option, MFA can call up to two phone numbers.
- On your computer, open Internet Explorer or Safari
- Visit https://mfarvh.mercytechnology.net/portal/
- Enter your credentials (SAM username and password)
- For Method, select Phone Call
- Enter up to two phone numbers (home, mobile)
- Select Call Me Now to Authenticate
- Answer your phone and press # to verify
Complete MFA Security Questions
To complete MFA enrollment, select and answer four security questions. You may later answer these questions to reset or recover your account.
