The Riverview Health multi-factor authentication (MFA) solution is required for remote access to VMware Horizon virtual desktops and Microsoft Office 365. All users are required to enroll two multi-factor methods. Enrolling in MFA will also enroll you in the Riverview Health self-service password reset (SSPR) solution, which provides a secure way to reset your password without Help Desk assistance.

Requirements for MFA and SSPR

To enroll in both multi-factor authentication (MFA) and self-service password reset (SSPR), you must meet the following requirements:

  • Have a account (username and password)
  • Have two or more authentication methodsunder your individual control
    • Microsoft Authenticator: a mobile app that prompts for you to approve or deny logon requests
    • SMS text message: a text message containing a six-digit code is sent to your mobile phone
    • Voice call: an automated phone call asks you to press * or # to approve or deny logon requests
    • Email address: an email containing a six-digit code is sent to your email address

Enroll in MFA and SSPR

Enrolling in either multi-factor authentication (MFA) or self-service password reset (SSPR) will automatically enroll you in both.

MFA: Enroll in multi-factor authentication (click to open)

SSPR: Enroll in self-service password reset (click to open)


Enrollment Instructions

For detailed enrollment instructions (video and text), please see these resources.

MFA: Additional multi-factor authentication enrollment instructions (click to open)

SSPR: Additional self-service password enrollment instructions (click to open)


MFA Support Matrix

As of 2022 Q2, differnet solutions support different authentication methods (technical limitations by each solution). All employees are required to enroll two or more authentcation methods. The two best authetnication methods to adopt are the Microsoft Authenitcator mobile applicaiton and Phone Voice notifications, because either are supported by all three solutions.

Authentication MethodOffice 365 MFAOffice 365 SSPRVMware Horizon MFA
Username & PasswordYesYesYes
Microsoft Authenticator app (software token)YesYesYes
Other authenticator app (software token)YesYesYes
Short Message Service (SMS text)YesYesNo
Phone (voice)YesYesYes
Alternate phone (voice)YesYesYes
Office phone (voice)YesYesYes
Email (text)NoYesNo