You must first enroll in multi-factor authentication before you may connect remotely. MFA may prompt you by a phone call or by a mobile application.


MFA via Mobile App (recommended)

If you chose this option, MFA can notify up to three mobile devices.


  • Enter your credentials (SAM username and password)
  • For Method, select Mobile App


  • Select Generate Activation Code



MFA via Phone Call (easy)

If you chose this option, MFA can call up to two phone numbers.


  • Enter your credentials (SAM username and password)
  • For Method, select Phone Call
  • Enter up to two phone numbers (home, mobile)


  • Select Call Me Now to Authenticate
  • Answer your phone and press # to verify

Complete MFA Security Questions

To complete MFA enrollment, select and answer four security questions. You may later answer these questions to reset or recover your account.