The Riverview Health multi-factor authentication (MFA) solution is required for remote access to VMware Horizon virtual desktops and Microsoft Office 365. All @riverview.org users are required to enroll two multi-factor methods. Enrolling in MFA will also enroll you in the Riverview Health self-service password reset (SSPR) solution, which provides a secure way to reset your password without Help Desk assistance.
Requirements for MFA and SSPR
To enroll in both multi-factor authentication (MFA) and self-service password reset (SSPR), you must meet the following requirements:
- Have a @riverview.org account (username and password)
- Have two or more authentication methodsunder your individual control
- Microsoft Authenticator: a mobile app that prompts for you to approve or deny logon requests
- SMS text message: a text message containing a six-digit code is sent to your mobile phone
- Voice call: an automated phone call asks you to press * or # to approve or deny logon requests
- Email address: an email containing a six-digit code is sent to your email address
Enroll in MFA and SSPR
Enrolling in either multi-factor authentication (MFA) or self-service password reset (SSPR) will automatically enroll you in both.
MFA: Enroll in multi-factor authentication (click to open)
- Visit https://s.riverview.org/mfasetup
- Enroll two or more authentication methods
SSPR: Enroll in self-service password reset (click to open)
- Visit https://s.riverview.org/ssprsetup
- Enroll two or more authentication methods
Enrollment Instructions
For detailed enrollment instructions (video and text), please see these resources.
MFA: Additional multi-factor authentication enrollment instructions (click to open)
- Enrollment URL: https://s.riverview.org/mfasetup
- Microsoft Video: A video demostrating MFA enrollment using Microsoft Authenticator
- Microsoft Text: Documentation regarding all MFA authentication methods
- Yammer #MFA: Internal Yammer postings with the #MFA hash tag
- Downloadable PDF: A one-page PDF summarizing both MFA and SSPR enrollment instructions
SSPR: Additional self-service password enrollment instructions (click to open)
- Enrollment URL: https://s.riverview.org/ssprsetup
- Microsoft Video: A video demostrating SSPR enrollment
- Microsoft Text: Documentation about managing your security info
- Yammer #SSPR: Internal Yammer postings with the #SSPR hash tag
- Downloadable PDF: A one-page PDF summarizing both MFA and SSPR enrollment instructions
MFA Support Matrix
| Authentication Method | Office 365 MFA | Office 365 SSPR | VMware Horizon MFA |
| Username & Password | Yes | Yes | Yes |
| Microsoft Authenticator app (software token) | Yes | Yes | Yes |
| Other authenticator app (software token) | Yes | Yes | Yes |
| Short Message Service (SMS text) | Yes | Yes | No |
| Phone (voice) | Yes | Yes | Yes |
| Alternate phone (voice) | Yes | Yes | Yes |
| Office phone (voice) | Yes | Yes | Yes |
| Email (text) | No | Yes | No |