Most of Riverview's systems authenticate to Microsoft Active Directory using either the Security Account Manager (SAM) or User Principal Name (UPN) username format. All users have both username formats. Some applications accept only the SAM, others the UPN, and a few accept either.

Microsoft Active Directory

All employees will have their own, named, Microsoft Active Directory account that may be used to logon to Windows and many of our applications. Your credentials were provided during new employee orientation. Some of our applications, however, are not compatible with Active Directory and require a separate set of credentials.

SAM Credentials (SAM username)

AD provides two types of usernames (passwords are the same). Most internally installed solutions prefer the SAM username.

Common on prem (Security Account Manager)

  • u: RIVERVIEW\username
  • example: RIVERVIEW\flast

UPN Credentials (UPN username)

Most external cloud-hosted solutions prefer the UPN username, which will be the same as your email address.

Common in the cloud (User Principal Name)

  • u:
  • example:

Epic Hyperspace Credentials ("RVH" + SAM)

Your username for Epic Hyperspace is also tied to Microsoft Active Directory and should contain your SAM username with a "RVH" prefix appended before it. Usernames are not casesensitive; this example is simply using RVH in uppercase to provide emphasis.

  • u: RVHusername
  • example: RVHflast