There is more than one way for you to change your password. The two best ways are Change Password (if you know your password and want to change it) and Password Reset (if you don't know your password), which any user may perform on their own without assistance from the Help Desk.
Note: After changing your password, wait 15 minutes before attempting to login to Epic Hyperspace. It takes a few minutes for your new credentials to sync.
Best Practice (self-service password reset)
All Riverview Health users who enrolled in multifactor autentication (MFA) were also automatically enrolled in self-service password reset (SSPR). Meaning, you may reset your password on your own without waiting for Help Desk support. In both options, your username will look like your email address (firstname.lastname@example.org).
Use this option when you know your current password but want to change it.
Use this option when you do not know your password and want to unlock your account.
There are some additional options you may use to change your password.
Ctrl + Alt + Delete (if logged on as yourself)
From within Windows (virtual or physical)
- Press Ctrl + Alt + Delete
- Select Change a Password
- Select your account
- Enter your current and new passwords
Login to VMware Horizon Client from the desktop
Login with your current credentials
Click the Ctrl+Alt+Delete at the top of the screen
select Change Password
Enter and confirm your new password
Don't forget to update other devices. They will also need to know your new password if they are configured to retrieve your email or calendar.
If your password has expired
If your password has already expired, many systems (Windows, Office 365, OneView/Epic) will automatically prompt you to reset your password the next time you logon. To do so, you will need to provide your expired password an a new unique password that meets our password requirements.