Riverview Health Support Desk

Passwords 5

• How to change your password
• Password Policy
• Password Generators
• Password Managers
• Security Advice from Giants

Usernames 9

• Microsoft Active Directory (SAM and UPN)
• Username Matrix
• Username for Microsoft Windows (SAM or UPN)
• Username for Citrix StoreFront (SAM)
• Username for Epic Hyperspace (RVH+SAM)

View all 9

Multi-factor Authentication (MFA) 1

• How to enroll in multi-factor authentication (MFA)

Training 1

• Training Room Locations

Access 6

• How to logon to OneView internally via Citrix Receiver (recommended)
• How to logon to OneView internally via a Browser (alternative)
• How to logon to OneView externally
• How to access OneView (from production to disaster)
• How to test your logon credentials

View all 6

Epic Hyperspace 4

• Epic Hyperspace automatic logoff and timeout period
• Tip Sheet: Consult Monitor System List
• Tip Sheet: Add on Lab Orders for Inpatient Clinicians
• Epic Haiku

Help & Support 3

• How to receive OneView help (May 7 to 20)
• Help Desk hours of operation
• How to receive OneView help (after May 20)

News 6

• OneView Report. Issue 1: May 5
• OneView Report. Issue 2: May 9
• OneView Report. Issue 3: May 10
• OneView Report. Issue 4: May 11
• OneView Report. Issue 5: May 12

View all 6

Scanners 2

• How to select Ambir scanner
• How to calibrate Ambir scanners

Planned Downtime 9

• 2019 Downtime Schedule
• 2018 Downtime Schedule
• OneView Downtime Action Guide
• 2017 Downtime Schedule
• 2017 May 18: SHD Downtime

View all 9

Troubleshooting - All Visible 2

• Remote Support
• About Connection Server Restrictions

VMware 3

• Printing from home - VMware
• Installing VMware at home
• VMWare only has Recycle Bin on the desktop

View Paycheck Earnings Statements and PTO Balances 1

• View/Print earnings statement and PTO Balance

Kronos external access 2

• VDI: Kronos added to External Basics Desktop Pool
• How to access Kronos externally

Standard Fax Solutions for Riverview Health and RMG Sites 6

• Riverview Health Fax Dialing Guideline
• Faxes cannot be sent but can be received
• Faxes fail intermittently or with only one fax number
• Faxes cannot be received but they can be sent
• What is considered a standard fax machine for Riverview?

View all 6

Configuration 0

BrightLink Pro 1410WI 1

• Drivers and Downloads

WiPS Install 2

• WiPS Mac
• WiPS Windows

VMware 0

Network 0